Pilot Policy
Returns & Exchanges
These policy notes are placeholders for the pilot preview. They will be reviewed and finalized before any commercial launch.
Pilot status
This is an interest-only pilot preview. No orders, payments, returns, or exchanges are being processed at this stage.
Before launch
The final returns and exchange policy will be published before the first paid drop, with clear eligibility, timeframes, and condition requirements.
Fit matters
Pilot feedback on sizing will help us refine the final size guide and reduce unnecessary exchanges once the collection launches.